We have found that Registration fails due to one of the following reasons.
1. Unlock Code is entered into the wrong version of the program
2. Incorrect name and/or unlock code being entered (the unlock code is
case sensitive and sometimes users accidentally enter extra spaces at
the end)
More information is given below for each of the errors.
1. Unlock Code is entered into the wrong versions of the program.
Open Microsoft Outlook.
If you have installed the incorrect software, uninstall the wrong software.
Please go to the link below if you are registered to EmailNotes and download:
2. Incorrect name and/or unlock code being entered
Ensure that the name and unlock code is typed exactly as shown in your
original e-mail. Pay particular attention to spaces and capital letters.
Also try to actually type it in instead of cutting and pasting. On some
computers we have found that pasting adds some hidden characters.
Very occasionally the following may also create problems.
When typing in the numbers, don't use the number keypad off to the
right of your keyboard, because they are sometimes interpreted as
different characters and it will not be accepted, although it may look
right to you.