When I enter the name and the unlock code Signature Manager tells me Registration Unsuccessful. What do I do?

We have found that Registration fails due to one of the following reasons.

1. Unlock Code is entered into the wrong program

2. Incorrect name and/or unlock code being entered (the unlock code is case sensitive and sometimes users accidentally enter extra spaces at the end)


More information is given below for each of the errors:


1. Unlock Code is entered into the wrong program.

Open Microsoft Outlook. If you have installed the incorrect software, then uninstall the wrong software:

You can follow the steps below to uninstall the wrong software:

A) Uninstall the wrong software
Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager.
Click on the Processes Tab.

End processes with the names OUTLOOK.EXE and WINWORD.EXE
Go to Start -> Control Panel -> Add or Remove Programs
Select the incorrect version of the Signature Manager and click Remove.

B) Download the latest version of Signature Manager
Please download the correct version of Signature Manager from the following link:
http://www.standss.com/prtner/scentral/signatureswitch/download.asp

C) Install Signature Manager
Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager.
Click on the Processes Tab.

End processes with the names OUTLOOK.EXE and WINWORD.EXE
Double click on the downloaded file to start installation.
Follow on screen instructions to install Signature Manager.

D) Register Signature Manager
Open Microsoft Outlook. The Signature Manager startup screen will be displayed.
Click the Register button on this screen.
Enter the Registered Name and Unlock code exactly as you received and click OK.
You will now have a fully functional version of Signature Manager.


2. Incorrect name and/or unlock code being entered (the unlock code is case sensitive and sometimes users accidentally enter extra spaces at the end)
Ensure that the name and unlock code is typed exactly as shown in your
original e-mail. Pay particular attention to spaces and capital letters.

Also try to actually type it in instead of cutting and pasting. On some
computers we have found that pasting adds some hidden characters.

Very occasionally the following may also create problems.

When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.

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