EmailNotes shows up in the "Inactive applications" list but does not show up in the "Disabled items" list.

Hello [CUSTOMER],
 
Thank you for contacting us.
 
The most likely cause of the problem is the wrong version of EmailNotes being installed. We have found that this error occurs if you install the 64 Bit version of EmailNotes with the 32 bit version of Outlook (or vice versa).
 
Follow the exact steps below to load the right version of the software:
 
Check for the version of outlook installed:
 
Outlook 2007: 
The 2007 version of Outlook has a 32 bit version only.
 
Outlook 2010:
*Open Outlook
*Click on the "File" Tab
*Click on "Help" > Check the information shown on the "About Microsoft Outlook" Section
 
Outlook 2016/2013:
*Open Outlook
*Click on the "File" Tab
*Click on "Office Account" > Click on the "About Outlook" Button to check for your version.
 
Follow the instructions below once you have determined the right version of Outlook Installed on your computer: 
 
1. Uninstall EmailNotes from your PC. 
2. Download the latest version.
3. Install the downloaded version on your computer 
 
1. Uninstall the current version of EmailNotes from your PC.
Ensure Microsoft Outlook and Microsoft Word is closed. 
Press Ctrl+Shift+Esc to open Task Manager. Click on the Processes Tab. 
End processes with the names OUTLOOK.EXE and WINWORD.EXE
 
Go to Start -> Control Panel -> Add or Remove Programs
Select EmailNotes and click Remove.
Remove any synchronizing devices from your computer, for example PDA's because this can affect the installation process for EmailNotes.
Ensure that you restart your PC now.
 
2. Download the suitable version.
Once restarted, download and Install EmailNotes 
 
Please click on the appropriate link below to download the software:
 
32 Bit:
https://customer_resources.s3.amazonaws.com/emailnotes_v3/EmailNotes_x86.msi
 
64 Bit:
https://customer_resources.s3.amazonaws.com/emailnotes_v3/EmailNotes_x64.msi
 
3. Install the downloaded version on your computer.
Ensure Microsoft Outlook and Microsoft Word is closed. 
Press Ctrl+Shift+Esc to open Task Manager. Click on the Processes Tab. 
End processes with the names OUTLOOK.EXE and WINWORD.EXE
 
Now install the downloaded version.
 
Please check now if this made any difference.

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