We're no longer updating this content. Check QuickFile Version 6 for information about this product.
This problem can occur due to one of the following reasons:
1. QuickFile has been disabled by outlook.
This feature is in Outlook 2002/2003/2007 but not in Outlook 2000.
To re-enable QuickFile, do the following:
If you are using Outlook 2002 and 2003:
Start Outlook and go to your Inbox
Select Help -> About Microsoft Outlook
Click Disabled Items button
Select QuickFile
Click Enable
If you are using Outlook 2007:
Start Outlook and go to your Inbox
Select Help -> Click Disabled Items button
On the screen that appears, select QuickFile
Click Enable
2.QuickFile has not been installed properly
Check to see if the addin ( QuickFile ) is installed by following these steps:
If you are using Outlook 2000, XP and 2003:
Start Outlook and go to your Inbox.
Click Tools -> go to Options
Click on the Other tab
Click on the Advanced Options button.
Click on the Com-Addins button.
You should see QuickFile on the list. It should also be ticked.
If you are using Outlook 2007:
Start Outlook and go to your Inbox.
Click Tools -> TrustCenter
On the screen that appear -> click on add-ins on the left side
Select Com-Addins on the Manage drop-down -> Click Go
You should see QuickFile on the list. It should also be ticked.
3.The add-in is visible in the Com Addins List but I cannot tick it.
This occurs when Outlook does not trust installed addins and templates.
To configure Outlook to trust addins and templates:
If you are using Outlook 2000, XP and 2003:
Start Outlook and go to your Inbox
Go to Tools menu -> Macro -> Click Security
On this screen select the Trusted Publishers tab
On the bottom left hand side of the screen place a Tick to
"Trust all installed add-ins and templates"