We have found that Registration fails due to one of the following reasons.
1.Unlock Code is entered into the wrong version of the program
2.Incorrect name and/or unlock code being entered (the unlock code is case sensitive and sometimes users accidentally enter extra spaces at the end)
More information is given below for each of the errors.
1.Unlock Code is entered into the wrong versions of the program.
Open Microsoft Outlook.
If you have installed the incorrect software, uninstall the wrong software:
Uninstall the Wrong Software
You don't need to do this if you actually want both softwares installed. However if you want to get rid of the other software :
To uninstall:
Ensure Microsoft Outlook and Microsoft Word is closed.
Press
Ctrl+Shift+Esc to open Task Manager.
Click on the
Processes Tab.
End processes with the names
OUTLOOK.EXE and
WINWORD.EXE
Go to
Start ->
Control Panel ->
Add or Remove Programs
Select the incorrect version of the software and click
Remove.
Use the appropriate link from below to download and install the correct software:
Please go to the link below if you are registered to SendGuard and download:
http://www.addins4outlook.com/sendguard/download_process.asp
After downloading install and register SendGuard :
To install and register:
1. Ensure Microsoft Outlook and Microsoft Word is closed.
Press
Ctrl+Shift+Esc to open Task Manager.
Click on the
Processes Tab.
End processes with the names
OUTLOOK.EXE and
WINWORD.EXE
Double click on the downloaded file to start installation.
Follow on screen instructions to install SendGuard.
2. Open Microsoft Outlook. The Register SendGuard screen will show up.
3. Select the register tab on this screen. Enter the Registered Name and Unlock code exactly as you received and click OK.
You will now have a fully functional version of SendGuard.
2. Incorrect name and/or unlock code being entered
Ensure that the name and unlock code is typed exactly as shown in your
original e-mail. Pay particular attention to spaces and capital letters.
Also try to actually type it in instead of cutting and pasting. On some
computers we have found that pasting adds some hidden characters.
Very occasionally the following may also create problems.
When typing in the numbers, don't use the number keypad off to the
right of your keyboard, because they are sometimes interpreted as
different characters and it will not be accepted, although it may look
right to you.