PersonalizedEmails may be disabled by Outlook.To re-enable PersonalizedEmails:
1.Start Outlook and go to your Inbox
2.Select Help - About Microsoft Office Outlook
3.Click Disabled Items button
4.Select PersonalizedEmails 4Outlook
5.Click Enable
If the above does not solve your problem, Check to see that PersonalizedEmails is installed properly.
1.Start Outlook and go to your Inbox
2.Click Tools - Options
3.Click Other tab
4.Click on the Advanced Options button
5.Click on Com-Addins button
6.Verify that PersonalizedEmails is on the list, and it should be ticked.
7.If PersonalizedEmails is not ticked, then do so.
If your problem is unsolved try reinstalling PersonalizedEmails 4Outlook
Article ID: 194, Created: 7/27/2011 at 6:24 PM, Modified: 8/2/2011 at 7:55 PM