This error normally occurs if you are either:
1. Entering your unlock code or name incorrectly or
2. Have installed the wrong software.
3 .Our unlock code information is "case sensitive", meaning that you have to enter it as it was emailed to you.
Article ID: 262, Created: 5/3/2015 at 2:22 PM, Modified: 9/29/2025 at 8:35 PM