When I enter the name and the unlock code SendGuard tells me Registration Unsuccessful. What do I do?

Registration can fail for a few common reasons, most often because the unlock code is for a different software version or due to a simple typo in the entered details. This guide will help you troubleshoot the issue.

The two most common causes and their solutions are below.

Reason 1: Unlock Code is for the Wrong Software Version
Your unlock code is specific to a version of SendGuard. If you have installed the wrong version (e.g., a trial version instead of the full version), the code will not work.

To fix this:

Completely close Microsoft Outlook and Word.
Open Task Manager (Ctrl+Shift+Esc), go to the Processes tab, and end any processes named OUTLOOK.EXE or WINWORD.EXE.
Go to Control Panel > Programs and Features (or Add or Remove Programs).
Uninstall the current version of SendGuard.
Download the correct software from your dedicated link: http://www.addins4outlook.com/sendguard/download_process.asp
Install the new software by double-clicking the downloaded file and following the on-screen instructions.
Open Outlook. The registration screen will appear. Enter your details to complete registration.

Reason 2: Incorrect Name or Unlock Code Entered
The unlock code is case-sensitive and must be entered exactly as provided.

To fix this:

Carefully type the Registered Name and Unlock Code exactly as they appear in your confirmation email. Do not copy and paste, as this can sometimes include hidden characters.
Avoid adding any extra spaces at the beginning or end.
For codes containing numbers, use the number keys at the top of your keyboard instead of the number pad on the side, as they can sometimes be interpreted differently.

If you continue to experience issues, please contact support@standss.com for assistance.

Article ID: 362, Created: 7/16/2025 at 9:41 PM, Modified: Yesterday at 9:58 PM