Problem
Why am I seeing this screen?
Solution
The screen informs user that filing has not been done due to one of the following reasons:
- Emails cannot be filled into the Deleted Items folder (or its sub folders) - You should do Clean Suggestions.
- Do not have permission to Folder - Here are instruction on how to Give permission.
- Selected folder is not a mail item folder - Currently QuickFile can only file emails, reports and post items.
- Folder not connected to Outlook - Ensure your Outlook is connected to the folder that you are trying to file into.
- Cannot file to a top level folder - Please choose another folder to file.
- Could not locate Folder - You should do Clean Suggestions.
- Could not file item as it maybe encrypted - Please ensure that you are not filing an encrypted email.
Article ID: 304, Created: 6/13/2019 at 5:57 PM, Modified: 9/29/2025 at 8:24 PM